Privacy Policy

Last updated: 01/02/2026

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If you have any questions about this policy, please contact Nurturing Branch Therapy using the contact form.

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Your Privacy

Your privacy and confidentiality are very important to me. This policy explains how I collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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What Information I Collect

I may collect the following personal data:

• Your name and contact details (email, phone number)

• Information you choose to share when enquiring or during counselling

• Assessment and intake information

• Session notes and clinical records

• Appointment and payment records​

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Information shared in counselling is classed as special category (health) data and is handled with extra care.

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How I Use Your Information

I use your information to:

• Provide counselling services (online and/or in person)

• Communicate with you about appointments

• Maintain professional and clinical records

• Meet legal, ethical, and professional obligations

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Your data is never used for marketing without your explicit consent.

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Online Counselling

For online sessions, I use secure and reputable platforms. While every effort is made to protect your privacy, online communication carries some inherent risks. You are encouraged to use a private, secure space and internet connection.

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How Your Data Is Stored

Your information is kept secure using appropriate measures:

• Digital records are stored on encrypted, password-protected systems

• Paper records (if any) are stored securely

• Access to your data is restricted to me only​

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Sharing Your Information

Your information will not be shared unless:

• You give clear consent

• There is a serious risk of harm to you or others

• Disclosure is required by UK law

• Information is discussed in professional supervision (anonymised where possible)

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How Long I Keep Your Information

Records are kept in line with UK legal requirements and professional ethical guidance. After this period, information is securely deleted or destroyed.

 

Your Rights

Under UK data protection law, you have the right to:

• Access the data I hold about you

• Request corrections

• Request deletion (where legally possible)

• Restrict or object to processing

• Withdraw consent at any time

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You also have the right to complain to the Information Commissioner’s Office (ICO).

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Website Cookies

This website may use basic cookies to support functionality or anonymous analytics. Cookies do not collect personal information unless you choose to provide it.

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Changes to This Policy

This policy may be updated from time to time. The most recent version will always be available on this website.

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